Use the SmartHub smart application to access all of your account information with Thumb Electric Cooperative.
When you click on the My Account button on the homepage or link in the navigation, you will be taken to the SmartHub application. SmartHub will give you complete access to your account.
Frequently Asked Questions
How do I sign up for SmartHub?
If you are already enrolled in E-Bill, simply enter your current login information and password by clicking HERE. If you are new to the system, click on the My Account button on our homepage or the Online Bill Pay / Meter Reading option in the site navigation to create a new account. You can also click on the SmartHub logo at the top of this page.
What is the difference between the Mobile App and the Web Version of SmartHub?
Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, and report an outage. They also allow you to monitor and manage your usage by use of graphics and usage markers. The Apps allow you to find and get directions to our office location using the map feature on your device.
The Web version allows you to register your account(s) to receive notifications for account milestones, such as an approaching or a missed due date. It also allows you to set usage markers (date range or point in time) to monitor the changes in usage based on events. The Web has a Profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
Is my phone or tablet supported?
Our Apps are supported on the following platforms:
- IOS 3.1 and above (iPhone and/or iPad)
- Android 2.1 and above (Smartphones or tablets)
Is my browser supported?
- Internet Explorer 9,10,11 (IE 8 deprecation was just announced)
- Chrome (latest production version)
- Firefox (latest production version)
Not QA Tested (but should work):
Older browsers won't support newer features
- IE 7 and WinXP. Only options are to upgrade PC or download alternate browser.
Is the App secure?
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
How do I get the App for my phone?
Simply look for SmartHub in the Apple Store® (i.e. App Store) or in the Android® Market (i.e. Google Play).
Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.
Do I have to buy the App?
No. Our App is free to download and install.
Do I have to change the way I pay my bill in order to use SmartHub?
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.
I have five accounts. Can I see them all in the App and on the Web?
Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill, Pay & Reading icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.
Can I make a payment on multiple accounts?
Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button.
App: Tap the Bill, Pay & Reading icon. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
Is paperless billing available?
Yes. You must log into SmartHub on the Web, and click on My Profile, My Information, and Update My Printed Bill Settings to access the printed bill status for your account(s). (Note: A member will continue to receive a printed bill until they change the printed bill status to off.)
How current is the account information I see in the App or on the Web?
The information you see in the App and on the Web is current, so it's always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
How do I sign up for notifications? What if I want to receive notifications for multiple accounts?
Note: After a member signs up for SmartHub, you will automatically receive a monthly e-mail notification when your new bill has been generated.
You must log into SmartHub on the Web, and click on Notification and Manage Contacts. E-mail notification was automatically added to your account upon registration, and you will now have the option to add text notification(s) and additional e-mail addresses to your account. Prior to a new contact becoming active, you will be sent a verification code via text or e-mail that will need to be entered to validate your new contact.
By clicking on Manage Notifications, you can select additional notifications to receive. If you have multiple accounts, select the options button to select which accounts you would like to receive the notification for.
How do I find your office?
On the App, tap the Map and you will see the office location available to you. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.
What is the recommended screen resolution for SmartHub on the web?
1280 x 1024
In SmartHub web, my tab buttons are not highlighted to indicate what screen I am on and the Utility logo is centered on the page. Why is it displaying this way?
Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page, and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list.
Will my existing E-Bill login work with SmartHub
Yes. Your existing login credentials will carry forward to SmartHub.
Will my existing stored credit card and/or checking account information be available in SmartHub?
Yes. All financial information stored in E-Bill will be available in SmartHub.
Can I enter a meter reading in the App or on the Web?
Yes. On the Web, you will select Enter Meter Readings on the Home page under Quick Links. On the App you will select Bill, Pay & Reading icon. If you have multiple accounts, you will be able to select the correct account and service address.
Can I report an outage in the App or on the Web?
Yes. On the Web, you will select Report An Outage on the Home page under Quick Links, or under My Profile and Outages. On the App you will select the Report An Outage icon. If you have multiple accounts, you will be able to select the correct account and service address.
Note: If there is a known outage that you are part of, it will be noted on your outage screen.