Job Opportunities




Organization: Thumb Electric Cooperative

Location: Ubly, MI


Resumes must be received by January 26, 2018 and can be mailed to Thumb Electric Cooperative, Attn:  Resumes, 2231 Main Street, Ubly, MI 48475 or emailed to


The Billing Representative is responsible for the initial contact with membership ensuring their questions and concerns are met, and providing other related services to both members and employees.


Position Responsibilities:

·         Leads several functions related to billing such as collections and billing revisions, inquiries, and complaints.

·         Receives, verifies, and posts receivable payments according to established standardized procedures.

·         Maintains records and files pertaining to payables, receivables, and customer information.

·         Supports outside employees by providing and dispatching information.

·         Assists with general clerical duties such as database and file maintenance.

·         Answers the telephone and responds to member inquiries and supports member services.

·         Responds in a timely manner to billing issues and member questions.

·         Prepares and sorts incoming and outgoing mail and other organizational correspondence as directed. 

·         Other duties as assigned by Supervisor.



·         The position requires knowledge normally acquired through a Bachelor’s Degree in business administration, finance, accounting, marketing, or a related area; or an equivalent combination of education and experience.

·         A minimum of two (2) of experience in customer service and/or billing.


Skills/Knowledge/Abilities (SKA) Required:

·         Proficiency with word processing, spreadsheet, and database computer software applications.

·         Strong interpersonal skills and the ability to communicate effectively at multiple levels within the organization and with customers directly.

·         Analytic and problem-solving skills.

·         Mathematical skills and ability to work with multiple variables.

·         High level of integrity, maturity, and the ability to maintain confidentiality of business information.

·         Excellent customer service skills.

·         Ability to read, analyze and interpret documents, policy and procedure manuals and technical procedures.

·         Ability to apply accounting principles and perform required billing services.

·         Ability to work in a fast-paced environment and handle stressful situations.

·         IT knowledge/experience a plus.