Job Opportunities

JOB OPPORTUNITIES

 

BILLING REPRESENTATIVE

Organization: Thumb Electric Cooperative

Location: Ubly, MI

 

Resumes must be received by January 26, 2018 and can be mailed to Thumb Electric Cooperative, Attn:  Resumes, 2231 Main Street, Ubly, MI 48475 or emailed to tec@tecmi.coop.

 

 Summary:
The Billing Representative is responsible for the initial contact with membership ensuring their questions and concerns are met, and providing other related services to both members and employees.

 

Position Responsibilities:

·         Leads several functions related to billing such as collections and billing revisions, inquiries, and complaints.

·         Receives, verifies, and posts receivable payments according to established standardized procedures.

·         Maintains records and files pertaining to payables, receivables, and customer information.

·         Supports outside employees by providing and dispatching information.

·         Assists with general clerical duties such as database and file maintenance.

·         Answers the telephone and responds to member inquiries and supports member services.

·         Responds in a timely manner to billing issues and member questions.

·         Prepares and sorts incoming and outgoing mail and other organizational correspondence as directed. 

·         Other duties as assigned by Supervisor.

 

Qualifications:

·         The position requires knowledge normally acquired through a Bachelor’s Degree in business administration, finance, accounting, marketing, or a related area; or an equivalent combination of education and experience.

·         A minimum of two (2) of experience in customer service and/or billing.

 

Skills/Knowledge/Abilities (SKA) Required:

·         Proficiency with word processing, spreadsheet, and database computer software applications.

·         Strong interpersonal skills and the ability to communicate effectively at multiple levels within the organization and with customers directly.

·         Analytic and problem-solving skills.

·         Mathematical skills and ability to work with multiple variables.

·         High level of integrity, maturity, and the ability to maintain confidentiality of business information.

·         Excellent customer service skills.

·         Ability to read, analyze and interpret documents, policy and procedure manuals and technical procedures.

·         Ability to apply accounting principles and perform required billing services.

·         Ability to work in a fast-paced environment and handle stressful situations.

·         IT knowledge/experience a plus.