Frequently Asked Questions

SmartHub Account & App Support

Thumb Electric Cooperative uses SmartHub to give members easy, secure access to their electric and fiber accounts—anytime, anywhere. Below are answers to common questions to help you get started and make the most of your account.

(FAQs)

Getting Started

  • Click My Account. If you’re already enrolled in E-Bill, use your existing login. New users can follow the prompts to register.

  • Yes. Your current username and password will work in SmartHub.

  • Yes. Credit card and bank account details from E-Bill will carry into SmartHub securely.

App vs. Web Access

  • Both offer full account access. The app is designed for smartphones and tablets with mobile-friendly tools. The web version provides additional customization, like detailed notifications and personal profile settings.

  • Yes. All data is encrypted, and no personal information is stored on your device. Just remember, if you save your login on your phone, anyone with access to it can view your account.

  • Search SmartHub (one word) in the Apple App Store or Google Play. It’s free.

    • App: iOS 3.1+ and Android 2.1+

    • Browsers: Chrome, Firefox, Edge, Safari, and IE 9+ (older versions may not support some features)

Billing & Payments

  • Yes. You can view and pay all accounts through the web or app, either in full or partially by selecting the account and entering the desired payment.

  • No. You can continue paying as usual—SmartHub simply adds more options.

  • Yes. Log in to SmartHub on the web, go to My Profile > Update Printed Bill Settings, and toggle paper billing off.

Usage, Metering & Notifications

  • Yes. Both the app and website offer usage graphs, markers, and trends to track energy use over time.

  • Yes. Submit readings from the Enter Meter Reading option online or under Bill, Pay & Reading in the app.

  • On the web, go to Notifications > Manage Contacts to add email/text alerts. Then click Manage Notifications to choose what alerts to receive.

Outages

  • Yes. Use the Report an Outage feature in the app or web. You can select the correct service location and view outage status if known.

  • If your area is already affected by a known outage, it will be displayed on your screen, so you don’t need to re-report it.

Account Details & Navigation

  • Yes. You can view, manage, and pay for all of your TEC accounts from a single SmartHub profile.

  • The data is real-time, but refresh your browser or app screen if it’s been open for a while.

  • Tap Map, then select the address and open GPS directions on your device.

  • Remove SmartHub from your browser's Compatibility View settings to display content properly.

  • For web, we recommend 1280 x 1024 for optimal viewing.

Still Need Help?

Contact our team at 1-800-327-0166 or use our Contact Us page for more assistance.